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How to Restore a Purchase in the Narrator's Voice App

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You paid for a Premium subscription, but it still hasn't appeared in the app? Tap Restore Purchase to try syncing it.

You can restore from Account or Premium in the side menu. These are separate paths, so use either one.

Open the side menu first

Tap any screenshot to enlarge it and see the details.

The circle marks the icon that opens the side menu.

Choose either restore path

Choose Account or Premium from the side menu. Each screen has a Restore Purchase option, so either path works on its own.

  • Restore from Account

    In the side menu, tap Account. On the Account screen, tap Restore Purchase to recover the Premium subscription purchase.

    Restore Purchase appears directly on the Account screen.

  • Restore from Premium

    In the side menu, tap Premium. On the Premium subscription screen, tap Restore Purchase. Scroll if you need to find the option.

    In the Premium path, Restore Purchase appears on the subscription screen.

If the Premium subscription still does not appear

Before trying the restore option again, check these points:

  • Check that the order appears as completed in the purchase history for the store you used.
  • If you use more than one Google or Apple account on your phone, check the history for the account used for the purchase.
  • If the order is complete and Restore Purchase still doesn't work, contact app support with the receipt or order ID.

What the Premium subscription includes

Narrator's Voice is free to download and use, with ads. The Premium subscription removes ads and unlocks exclusive features.

Keep reading

Once access is restored, these guides can help you get more from the app:

Frequently asked questions

Will restoring my purchase charge me again?

Restore Purchase is for recovering a purchase you've already made. If the app opens a payment screen, don't confirm another purchase until you've checked the store history or contacted support.

I tapped Restore Purchase, but nothing changed. What should I do?

Check that the order appears as complete in the store's purchase history and that you're viewing the account used for the purchase. If everything looks right and the Premium subscription still doesn't appear, contact app support.

What should I send to support?

Send the receipt or order ID so the team can locate the transaction. Do not include your full card number or other payment details.

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